![]() You need to measure your touch time and use that number to determine how you are doing at improving your processes. Touch time is simply the average number of billed hours produced per day per RO. Different projects may require unique cycle times, but first thing is first, start measuring it. This will help you measure the effect of changes you make in your systems. You need to know where you are so you can decide where you want to go. If you are not currently measuring cycle time, start today. You can measure cycle time manually, but the best method is to use a computerized shop management system.Ī good practice is to measure overall cycle time for driveable and non-driveable vehicles separately. More specifically, the time from drop-off to delivery (keys to keys). How long does it take your shop to complete a process. Production key performance indicators (KPIs) include cycle time, touch time, & labor efficiency. Not the most scalable model, but as we said earlier, you do not have to increase your physical footprint in order to have great success in our industry. Our branch owner is always in the store, so before a disgruntled client gets home in order to give us an unfavorable review, our owner has already done a 5-star job attempting to fix, and exceed those customers’ expectations. We Are Fortune To Nearly Have All 5 Star Experiences, Why? We stay on top of new reviews daily and when something is said that is a red flag, we use that information to investigate and improve (negative reviews rarely happen). These reviews tell us how we are doing in our customers minds. The final phase is implementing incentives to the measurements, which results in more improvement.įor instance, one of our KPI is our social media reviews (Google, Facebook, YP, BBB, etc). The second phase is comparing peer-to-peer, and then performance improves. This, in itself, will cause improvement for those who know they are being measured. If you want to create improvement, you measure outcomes. Focusing on activity, pulls focus away from improvement. Without measurement, you have to focus on activity. They need to be measurable and easy to manage with every repaired vehicle. So keep your key performance indicators (KPIs) to a minimum. I mean, you are in the office, in the shop, ordering, calling clients, potential clients, and even possibly overseeing your online presence. No man is an island and same goes for a body shop, you need peers that can pick your brain and vice versa.Īs a small business owner, you really need to have as few handles on your business as possible. These niches typically purchase by word-of-mouth, so you will be in the money even more so, with the ability to run fewer ads while increasing your market share.īand together with other like-minded shops to create a network. Small markets, niches, and specialty services all have pockets of clients that can help you gain traction in your industry. You Don’t Have To Increase Your Physical Footprint To SurviveĬarve out a specialty niche, like fleets, RVs, bed liners, window tinting, PDR, etc. Who was wrong? The same goes for most industries, including local body shops. Nobody thought the impersonal, corporate store could match these local stores in service or connectedness. Think about the local hardware stores that go under each year. Doing things, the same old way will not cut it. ![]() Small Town Competition Invaded By FranchisesĪs an independent, you are probably seeing the bigger players attempt to take bigger slices of your market share. Body shops are consolidating and offering more and more services to their communities. Change is predictable, even inevitable in the auto body industry. SAND SPRINGS, OKLAHOMA, UNITED STATES, Octo/ / - As Bob Dylan put it, indeed, the times are changing. Pop and pop business owners must adopt KPI and other techniques to stay competitive in an ever changing competitive landscape. ![]()
0 Comments
Leave a Reply. |